Renewal risk
WhatsApp Business · priority
2m
Context-aware messaging
Governed messaging for every customer channel.
Verbum brings WhatsApp, social, email and internal workflows into one controlled inbox with AI drafts, approval gates and audit-ready history.
ISO 27001 controls
GDPR compliant
CCPA/CPRA ready
Meta Business Partner
Unified channels
one governed inbox
Human approval
before sensitive sends
Audit trail
for every decision
18
active conversations
6
AI drafts waiting
100%
auditable decisions
Support escalation
Instagram DM · approval
8m
Meeting follow-up
Google Meet · summary
21m
Smart context
Intent recognized
Verbum checks customer history, channel context and policy before drafting.
AI draft ready
Personalized reply prepared with approval required.
Human approval required
Review
Secure. Compliant. Always reliable.
AI that understands what matters.
Your data. Your rules. Always protected.
Better communication. Better outcomes.
Trust and compliance
Enterprise messaging with privacy, security and platform trust signals.
Verbum is positioned for companies that need governed messaging, auditable AI assistance and privacy-aware handling across global markets.
Security management controls.
Policies, access controls, auditability and risk management aligned to information security management practices.
Privacy-first data handling.
Consent-aware workflows, data minimization, governance rules and history controls for European privacy expectations.
US privacy readiness.
Support for consumer data rights, sensitive information handling and operational records for US privacy programs.
Meta Business Partner ecosystem.
Designed for WhatsApp Business, Instagram and Facebook messaging operations through governed Meta-ready workflows.
Why Verbum
Your customers move fast. Your operation needs memory.
Verbum turns scattered conversations into a controlled communication workflow: every message knows the customer, the channel, the rule and the next best action.
Context is split across apps.
Teams answer from WhatsApp, Instagram, CRM, support and meetings without a single operational memory.
Automation sends the wrong message.
Generic bots create noise when they ignore history, preferences, consent, priority and business rules.
AI recommends. People keep control.
Verbum drafts, routes and measures communication while approval, limits and audit stay in the process.
Platform
An intelligent layer before every important message.
Verbum removes improvisation from communication: it recognizes context, applies rules, respects preferences and records every decision.
Connected channels
Inbound and outbound messaging across WhatsApp, Instagram, X, Telegram, Facebook, meetings, email and webhooks.
Contextual routing
Rules by tenant, module, destination, priority and contact preference.
Human approval
Sensitive messages go through review before delivery, with approval traceability.
Limits and audit
Plans, usage, events and history stay recorded for safer operations.
Channels
Verbum is built to operate where conversations already happen.
The context layer receives signals from social networks, support, CRM, calendars and automation to decide the next message safely.
WhatsApp
WhatsApp Business
Instagram DM
Facebook Messenger
Telegram
X DM
SMS
Email
Google Meet
Microsoft Teams
Zoom
Slack
Google Chat
Discord
HubSpot
Salesforce
Zendesk
Freshdesk
Intercom
Webhooks
AI, channels and history
What Verbum connects, understands and records today.
The platform combines connected channels, AI-assisted drafts and an auditable history so teams can move faster without losing operational control.
Active channel control in the console.
Source channels include WhatsApp Meta API, WhatsApp Web, Microsoft Teams, Email, Slack and Webhooks. Destinations include Verbum Inbox, WhatsApp, Teams, Email, Push, Webhook and Slack.
Sources
WhatsApp Meta API
WhatsApp Web
Microsoft Teams
Email
Slack
Webhooks
Destinations
Verbum Inbox
WhatsApp
Microsoft Teams
Email
Push
Webhooks
Slack
AI drafts responses, not final authority.
Verbum uses AI to read context, classify intent, suggest the next action and prepare response drafts. Sensitive flows stay under human approval before delivery.
- Intent and priority recognition
- Context-aware response drafts
- Rules, limits and approval gates
Conversation memory with audit trail.
Verbum stores conversations, routing decisions, approvals, usage and audit events by tenant, preserving the operational history needed for review, reporting and governance.
- Conversation timeline and latest message state
- Approval and routing decisions
- Usage, limits and auditable events
Why Verbum wins
A governed alternative to generic omnichannel inboxes.
Verbum is designed for teams that need more than a shared inbox: it combines channel coverage, AI assistance, conversation history and approval controls in the same operating layer.
Context is the product, not an add-on.
Every message can be evaluated with customer history, source channel, business rules, limits and the right level of human review.
AI drafts. Rules decide. People approve.
Suggested replies stay tied to intent, policy, tone and escalation rules before delivery.
History survives the channel switch.
The same conversation context can follow WhatsApp, email, social, meetings and internal alerts.
Start focused, expand without chaos.
Plans, limits, audit events and connectors keep growth measurable as more teams join.
Use cases
Built for teams that cannot afford disconnected communication.
Start with one workflow, then expand Verbum across sales, support, success, operations and leadership follow-ups.
Lead follow-up that respects timing and channel.
Prioritize new leads, recover silent conversations and keep the commercial team aligned with CRM context.
Support messages with history and approval.
Route urgent cases, escalate sensitive answers and keep every decision traceable for quality review.
Customer success outreach after key events.
Trigger onboarding, payment, renewal and usage messages from product, billing and calendar signals.
Internal alerts that do not get lost.
Send the right update to the right owner across chat, email and meetings with governance and audit.
Flow
From intent to delivery without losing control.
- Capture The event arrives through API, a connected channel or internal automation.
- Decision Verbum applies context, preferences, limits and routing rules.
- Approval The team reviews critical messages before publication.
- Delivery The message follows the best channel with an audit trail.
Implementation
Launch with a focused workflow, then scale safely.
Verbum can start with a priority channel such as WhatsApp Business and expand to social, CRM, support and meetings as the operating model matures.
Choose the messages that affect revenue, support quality or operational risk first.
Bring WhatsApp, social, CRM, helpdesk, calendar and webhooks into one context layer.
Keep humans in control for sensitive flows and track every delivery decision.
Pricing
Dollar-priced plans for serious messaging operations.
Start with an accessible plan, scale by volume and keep external channel costs separate so operations stay predictable.
Starter
US$ 49/mo
For small businesses validating support across up to two channels.
- 2 included users
- 2 connected channels
- 1,000 processed messages/month
- Basic rules and history
Most popular
Pro
US$ 129/mo
For real operations with social channels, context and human approval.
- 5 included users
- WhatsApp, Instagram, Facebook, Telegram, email and webhooks
- 10,000 processed messages/month
- Contextual routing and reports
Business
US$ 299/mo
For teams with multiple channels, CRM, helpdesk and operational governance.
- 15 included users
- Social channels, meetings and operations connectors
- 50,000 processed messages/month
- Audit, limits and advanced rules
Enterprise
US$ 799+/mo
For companies that need SLA, SSO, multi-tenant and custom implementation.
- Users and volumes under contract
- SSO, advanced audit and dedicated environments
- Custom integrations with Salesforce, Zendesk, HubSpot, Teams and Meet
- SLA, priority support and assisted onboarding
External costs are billed separately.
WhatsApp Business API, SMS, telephony and provider fees from Meta or Twilio may vary by country, category and volume.
Flow
From intent to delivery without losing control.
Verbum captures an event, evaluates the context, applies business rules, requests approval when needed and sends through the right channel.
- Capture events from APIs, channels or automation.
- Apply context, preferences, limits and routing rules.
- Deliver messages with approval status and audit trail.
Ready to operate